Before contacting support
- Check spam and promotions folders for your Payhip purchase receipt.
- Confirm that you are checking the inbox used at checkout.
- Try the download or account-access link in your Payhip receipt.
- For a damaged download, try downloading the file again before requesting a replacement.
What to include
To help us locate the purchase, include the purchaser’s email address, purchase date, Payhip receipt or order number, and a short description of the issue. Do not send your complete card number, password, or card security code.
Response time
We normally respond within two business days. Requests received on weekends or US public holidays may be answered on the next business day.
Refunds and delivery
Digital purchases are generally final after immediate access is provided. Duplicate charges, unresolved delivery or file defects, and rights required by law are addressed under our Refund & Delivery Policy.
Contact Career Resilience Lab
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